The Family Business Chair at IESE and Informal D & B have signed an agreement to promote together several research projects in the field of family business, as reported by the business school of the University of Navarre.

The business school will collaborate with faculty, specialists and researchers who will oversee research on the other hand Informal D & B will be responsible for collecting data and will be responsible for technical support.

The agreement aims to deepen the role of the family business in the economic and social whole, drawing on the experience of the two organizations.

“For Informal IESE is an honor that has thought of us as a source of information and helpful and we are confident that together we can generate studies of high added value,” the chair of Informal Group and Cusec, Juan Barossa Pages.

The Family Business Chair at IESE was founded in 1987 and was the first in Europe in this field. Their mission is to train and guide the family business so they can better perform their work.

Informal D & B was founded in 1992 and provides business information, financial and marketing to businesses and entrepreneurs. Part of the D & B Worldwide Network, a platform that provides information on more than 160 million companies in the world ‘online’.

European Business School (EEN) will hold the workshop “Balance Analysis for Decision-Making”, which will allow attendees to manage in an effective way to maximize profit.

The course will be held on September 22 at headquarters that the EEN has in Murcia and on days 23 and 24 in Allocate. The aim is to provide training in accordance with the business reality of time, recycling the students’ knowledge and adapting to the market.

This seminar will facilitate the fact of transferring the theoretical concepts and data presented in the annual accounting documents to optimize the economic benefits of the company. The European School of Business offers the opportunity to learn how to turn this information into knowledge, available to those responsible for economic and financial departments of a company.

The course “Balance Analysis for Decision Making” of the EEN is structured and seminar-workshop format, so that the theoretical contents will be supplemented with graphic and practices applicable to the reality of a company.

In addition, the European School of Business provides companies assistant economic and financial analysis completely free with which they can identify business opportunities and threats arising from their activities and assets and financial status. EEN even advise in the management of the best tools in the event that had to implement corrective actions in the company.

European Business School was founded in 1986 and since then, is one of the relevant training institutions on the national scene, and one of the most outstanding growths in Latin America. This is due to his teaching at postgraduate and senior management training with a clear corporate identity, which bases its structure on three basic principles: proximity, technical guidance and a strong commitment to international expansion.

In our company is not doing well, earnings are down considerably… What do we do? Surely, something has changed something we are doing wrong or someone is doing better than we are, this is an ideal for ourselves internally and to review our strengths and weaknesses, we realize that our resources are not sufficient or our skills are cleaved a way, which undoubtedly affects our “competitive advantage.”

There are many successful cases of companies largely stopped by several factors that have competitive advantage in the market such as IBM, DEC, Xerox, General Motors lost market share because it did not last over time advantage over its competitors.

Another definition of competitive advantage can say is the organization’s ability to outperform its rivals. This ability is based primarily on reducing costs through higher efficiency supplies of high quality and accurate response to customer needs.

Competitive advantage is generated over four main blocks: efficiency, quality, innovation, and customer satisfaction. For a company creates competitive advantage is at least about going over their competitors in one of four large blocks that I cited earlier.

To give an example, Ghana y Montero Digital has competitive advantage over other consultants and software factories because it offers quality products and services, following a thorough process of quality assurance and compliance with accepted standards internaciolmente ISO 9001, CMMI Level 3.

Firms have distinctive abilities, these allow assignor higher price for their products and services or achieve substantially lower prices for its rivals. Of note, these distinctive skills arise from two complementary sources: the resources and capabilities. Being the most difficult to imitate capabilities than resources.

Who does not know imitation strategies? Blueprint for improving such as Compaq DELL applied for online computer sales and many others.

Electronic commerce is an item that, since its inception a few years ago, has been “fattened” to become a true competitor (if desired) for physical trading. Part of this growth is related to the integration of many small and medium enterprises.

Everything looks pink, but the reality is to give the category of sustainable e-commerce structure requires strong sales professional and a steady job. Here we are some points to consider if they want to improve the profitability of your online store.

First, has all the information quickly about potential shipping and conditions of sale for each product. It is the first thing a person needs to know to decide to purchase, and usually finds it cumbersome to have to go too far in the purchase process to access that information.

In the same vein, implements the possibility to follow an order through traceability systems. Among the major problems of e-commerce is trust “virtually blind” that is demanded from the buyer. Tracing the route of the product sold, you can eliminate or reduce this phenomenon.

Another important point is the stock: avoid out of stock offering, or better, keep a stock as complete as possible. There is nothing more annoying than to analyze a product, it corresponds with other options, chooses and finally find that is not available. If the buyer is determined, you may not find another option you can offer, but a seller other than the same product.

Start exporting should not be a dream for an entrepreneur. More than 4,400 small businesses have already made placements abroad and, between January and May this year, they sell for U.S. $ 533 million.

Prompter director, Juan Carlos Mathews, produced a guide of 13 recommendations for new exporters. Stresses the importance of investing in small scale in order to identify and solve ‘bottleneck’ of the business.

1. Identify a business idea
Example: export poles Pima cotton market in Ecuador. Consult information sources Prompter, Peru’s trade offices abroad, business associations, journals, export statistics (Sunhat), among others.

2. Market evaluation
For example, you need to analyze the Ecuadorian market. Review consumption in that place, how it behaves production, imports and exports and trends. Conditions of access (tariffs, quality standards, etc.)…

3. Evaluation of supply potential
Thithisquires reviewing the supply of raw materials and other inputs, equipment for operation of processing plants and compare costs versus prices to determine the estimated profitability of the business.

4. Identification of potential buyers
as in step 1, you can consult specialized offices and business associations.

5. Contact and business proposal
it makes the presentation of the company and the required supply. We must also determine the product (brand name, English name, and technical name), the packaging, technical and commercial specifications and the means and terms of payment.

6. Negotiation
you start to negotiate with the companies responding to the proposal, we discuss all the terms of the offer. It is critical to note that everything has a cost (a certificate or a specific payment period) that a party has to bear.

7. Evaluation of candidates (short list)
Assuming that it is possible to conclude a deal with one, two or three buyers, we suggest a small investment in a risk rating (equivalent to Infector) to ensure the seriousness of candidates.

8. Form of agreement
if agreement is reached with one candidate qualified for the certification of risks, it is advisable to formalize the agreement in a contract for international sales.

9. Financial advantage
Depending on the amount, the options are: equity, buyer financing (very unusual at the beginning) or pre and post-shipment lines of banking.

10. Production schedule
since funding is usually costly in Peru; you must synchronize with the capital requirements of production schedule so as not to incur periods with unused capital

11. Export procedures and shipping
it is necessary to reserve space required in the means of transport, considering the freight to the port, hire a customs broker and prepare shipping documents (commercial invoice, parking list and certificate of origin and quality).

12. Compare the actual versus budgeted
it must analyze the reasons for the differences between planned and actually achieved: higher losses and other unanticipated cost overruns. This identifies the ‘bottlenecks’ critical in the operation.

13. Business Projection
According to the results of pilot operations, the business can be projected with less chance of error. If the ‘bottleneck’ is supply of raw materials or processing, a good choice to collaborate with a producer or a processing plant, like rent or buy land and a plant.

Some of the powers of any person or company are the knowledge of certain skills set to display the set of competencies. Noting the knowledge and competence in business, it is important to understand from an economic point of view the usefulness of it, that is, how much better and under what conditions is worth.

It lets you make and how much under the conditions that allow to enforce. It may seem ill formulated, but keeps the essence of what this article is intended to convey.

Any event and the events that are stored information that is; one can trace any relationship of an event or incident. That is why, on this idea, which has developed a wide array of techniques and tools for the management of various business and industrial processes relaciodos with data handling and management of information and knowledge.

In addition, as for many scholars, that any business model consists of a historical sequence, any market condition implies a historical sequence of events and / or interrelated events.

The business plans are often mentioned as regards the study of supply and demand, from the standpoint of strategic planning that will assess potential approaches and / or strategies with a time horizon of application will probably different.

To study the current and potential customers could provide information about which are more profitable and which are not. However, this depends on your point of view. From the standpoint of market research and traditional tools such as analysis of supply and demand would be a bit exhaustive study. Poe even with the same amount of information and new approaches would be unable to obtain further information was obtained. For example:

RFM Analysis of an entirely different approach where the client is seen as an asset to the company. The econometric analysis and recognition of consumption patterns and trends could also be helpful. Both large and medium-sized enterprises, small and micro enterprises could make use of techniques and tools.

How much? Vale do what you allow, that is, you could have much or little information, but combined with clear objectives may have an important impact on certain initiatives and the formulation of strategic and operational plans. Another important point is the heterogeneity of sources, and it is important to discover information crosses low mesh combinations and variations resulting new information.

The conditions to give vouchers to information also related to their treatment and opportunity. This means that you could have biased or incomplete information but with a corrective treatment could rescue important values, it is also possible to study possible scenarios. On the other hand, it must be timely, it must serve the objectives.

Finally, it is important to approach it, there are similar treatments of data, but bring in as the situation requires it, for it is important to test under controlled conditions the effects of decisions that have as input the resulting information of a given process.

Colombian companies increased their production capacity and investments to meet growing demand in Venezuela between 2008 and 2009. According to the Bank of the Republic of Colombia (equivalent to the Central Bank of Ecuador), Foreign Direct Investment in Venezuela-balance between input and output of capital-was $ 51 million in 2009.

“Companies like Alpine imported part of their products but then put a plant there. At this moment an issue of legal uncertainty in Venezuela holds it back, says Ana Maria Camacho, COM Venezuela.

The currency issue and discretion in the delivery of permits are the most sensitive. “For some companies are given permits and others doing not. It is impossible to plan how they will behave in the Venezuelan market, because then there is the order of the importing country, but you can access foreign or permissions are granted but can not be exported but the market demands it. “

Companies can not repatriate their profits, which are considered another obstacle. Noel Alvarez, Fedecamaras of Venezuela, holds that the legal uncertainty for all companies and not just for Colombians.

Each office ACEDE central server, which consolidates the information. Upon receipt of the delivery note is scanned and extracts the most important information. The set is recorded and stored in the database.

Invoices received by the office supplies company are in print while the bills are received computer equipment telemetric as electronic invoices. To unify the process transform paper invoices into electronic format and by electronic means are kept in electronic form, so it is still possible to query and printing at any time. Telemetric Invoices are processed automatically, extracting information and data transmission by transferring the whole database.

So, once registered telemetrically, the process contrasts automatically defined the content of the invoice with remittance information and if there are no discrepancies, the bill states that telemetric is correct in the database and sends a notice to appropriate department so that it can process the payment.

Now suppose the company wants to know at any given time or a time of office equipment expenditures. Now, so quick and easy, please visit the online registration of your bills to know the cost of the company.

After several months, the company decides to make a profit and loss balance; this requires a flexible access to all company documents, including invoices.

These documents, digitized and Online Register at an early stage, streamline the work of the finance department, may well make the balance proposed by the senior management of the company.

So far, we have seen the process of receiving and paying bills, but in the same way, egg in case of a manufacturing company, we could integrate the billing process with other company departments, such as stock control, if both recorded the movements of a telemetric in a database.

The new technologies provide significant benefits to the company, streamline work processes, increase savings and ensure the safe storage, copying and retrieval of business documents and generate greater access to data when carrying an audit or track them.

When choosing a management solution for telemetric bill is important to note the ease of integration it has with our processes and existing applications.

In 2005, the Chilean market for call center promised to grow at rates of 20% annually, while dramatically increasing the number of companies competing to offer specialized services telesales, marketing, retention, collections in the form of outsourcing, relying on sophisticated technology tools and in a workforce prepared to meet the demanding needs of customers.

Five years later the scenario is changing dramatically. The Federation of Call Center Workers of Chile on the red light to warn that the costs are becoming less competitive local industry and that this would be driving to various Chilean companies to migrate their call centers to other countries in Latin America such as Peru and Colombia, where the price of labor is less tied to the service.

The competitiveness report 2009 World Economic Forum supports the concern of the Chilean union because it was determined that Chile had fallen two places in their competitiveness, moving from number 28 to 30, while Peru and Colombia rose five positions . The result is that from 2009 to date has already lost 1,500 jobs in India, recently announced the Federation of Workers Call Center in the country, detailing to hire phone operators in Peru is up to 25% cheaper than in Chile and in Colombia, up to 17% cheaper.

“The hour of Chilean operator call center actually is superior and has an average cost of $ 4.82 while in Colombia the cost is $ 1.10 and Peru is $ 1.03, according to data published in the local media, “says Juan Fernando Guzman, a professor of Human Resource Management, Faculty of Economics and Business and Universidad Andres Belo Consultants CMG consulting partner, Chilean consultant specializing in strategic management of people. These figures, he says, clearly show why Chile platforms customer are moving to neighboring nations.

Moreover, in his view, there is great similarity between this phenomenon developing in Chile and what happened a few years ago in the U.S. call center industry, where many multinational companies staged an exodus of its call centers in Mexico, India, Philippines and South Africa, encouraged mainly due to lower labor costs. According to data published by the magazine in 2003 Call Center Magazine, a U.S. company could save up to 40% of their costs in personnel, if you operate your customer platform in those nations.

When we talk about corporate social responsibility, the Hamelin flute able to polarize and to summon the-increasingly-likely stakeholders have a unique name: transparency. Transparency, the ability to communicate in a truthful manner progress and achievements but also failures and mistakes, has encountered many obstacles in their integration into a corporate setting barricaded behind the high trenches of darkness and fans indiscriminate pruning information when make it accessible to stakeholders. Incorporating Social Responsibility within the business – not merely as a theoretical framework, not as isolated philanthropic programs of the “core business”, much less as a mere background-varnish with no guarantee a positive impact on the company provides reputation and serves as a “life insurance” during the lean times.

But social responsibility has not only integrated into the companies, has consistently managed and ultimately has to know how to communicate to groups of interest, transmitting to markets and society in general indications of good corporate health.

The reports and sustainability reports play an important role in communicating Social Responsibility, but in the era of the Information, the Internet as a transmitter of data and real-time events, bogs and social networks have emerged as avenues corporate communication, contact and interaction with stakeholders. The recent study “The Communication of CSR: Exploring the differences and transnational trends in Europe” developed by the Institutor de Empress in collaboration with Cambridge University (UK) and IULM (Italy) said that 12% of major Spanish companies communicate their engagement through social networks and corporate bogs, are gaining ground pathways to more traditional channels such as the annual report to publicize the undertaking responsible for the company.